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Complete the following letter by putting in the correct prepositions.
Dear Mr. Delsman,
Thank you very much your letter 18 June. I was very disturbed your account of what happened to you our hotel last week. I am writing you to apologize the way you were treated. I can understand that you were upset the way the employee spoke you. There is, course, no excuse such an outburst. I completely understand why you complained the situation. Unfortunately, I cannot give you any explanation the way the receptionist behaved you.
Our organization has a reputation being good looking our customers. I am very sorry that your experience our service did not live up our expectations. I intend to deal the staff member appropriately and I will make sure that she does not repeat this behavior. I assure you that the behavior you encountered last week is not typical our staff.
As the hotel manager, I alone am responsible all our employees so please accept my apologies again and this gift certificate worth 100 dollars to spend any of our hotels.
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