You must reach 80% to pass the quiz and move on to the next section. If you did not get 80% or higher, go back to the lesson, review the materials, and try again. You can try the quiz as many times as you like.
Complete the following letter by putting in the correct prepositions.
Dear Mr. Delsman,
Thank you very much your letter 18 June. I was very disturbed your account of what happened to you our hotel last week. I am writing you to apologize the way you were treated. I can understand that you were upset the way the employee spoke you. There is, course, no excuse such an outburst. I completely understand why you complained the situation. Unfortunately, I cannot give you any explanation the way the receptionist behaved you. Our organization has a reputation being good looking our customers. I am very sorry that your experience our service did not live up our expectations. I intend to deal the staff member appropriately and I will make sure that she does not repeat this behavior. I assure you that the behavior you encountered last week is not typical our staff. As the hotel manager, I alone am responsible all our employees so please accept my apologies again and this gift certificate worth 100 dollars to spend any of our hotels. Yours sincerely,
Robert Smith Hotel Manager
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Incorrect
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